Venice Cooling knows how important it is to get the cooling going again fast. For a breakdown service call we will respond to you the same day, and in most cases within 4 hours. After normal office hours the office phones are forwarded to our on-call Service Technician who will be available evenings, weekends, and holidays for your emergency. Our service men are real technicians and DO NOT get paid on a commission basis, Venice Cooling understands in this day and age this is the key to a Successful Service Business!
In order to provide great service, an air conditioning company must provide their technicians with the proper tools to complete the job in a timely manner. Parts inventory must be maintained at maximum levels to help facilitate the repair of a system. We can perform an ac repair of your air compressor fast.
At Venice Cooling and Heating both our shop and service truck are adequately stocked to get most systems running on the first visit and by concentrating our work mainly on Air Conditioning and Heating for Residential & Light Commercial this allowing us to stock more specialty parts, than most of our competitors.
Occasionally we need to order parts from the factory and wait for the manufacture to ship these items. We keep as many parts on hand but understand we can never stock all parts. We will do our best to provide temporary cooling to keep our customers comfortable until the permanent part arrives.
We would like to compliment one of your employees. Rich has serviced our AC/Heating unit several times over the past few years. Each time Rich arrives for a service call, he is prompt and ready to work. His attitude is always friendly, positive and professional. Rich answers any questions we have in understandable terms and is a wonderful example of a valued employee. Having a friend who recently had an extremely different and difficult experience with another company, we thought it would be a good idea to let you know that we appreciated the way that your company deals with us and wanted to especially recognize one of the service technicians that you employ. Thank you Rich, we appreciate your efforts to do quality work.
On Saturday, our air conditioner stopped cooling and we called your company to get it repaired. Your technician answered the call and came to complete the repair. The technician not only completed the repair in a timely manner; he explained the nature of the repair, informed us of the cost prior to the repair and answered all of our questions. While doing the repair he also made a suggestion that would improve the efficiency of our air conditioning unit. When questioned about the advantage of a service agreement, he explained fully, and we were sold! We were exceptionally pleased and impressed by this young man. He is as asset to your company.
I called your office yesterday and spoke with Melissa and asked when you could send someone to my home as our hvac was not cooling the house. She said they currently had an opening and could have a tech out in about half an hour. Chris arrived and I explained our problem, he quickly identified the problem and corrected it promptly. He suggested a maintenance contract which we agreed to, he then conducted the first maintenance check. We are very pleased with the service you provided and your professional tech Chris.
This letter is to thank you so much for the flawless installation and quality of our new Trane air conditioner. We were experiencing poor cooling and a very noisy system with our “bottom of the line builder’s grade” air conditioner. In addition, we were running two dehumidifiers constantly to keep the humidity down in in the house. The new Trane system is quiet and services the house efficiently. The dehumidifier on the unit works great and we feel the air is cleaner. We also can’t say enough about the installation team. They worked through the hot weather and issues from the previous installation in a systematic manner. They even maintained their sense of humor! We would highly recommend Venice Cooling and Heating to our friends and neighbors.
I would like to let you know that your installers were great. They were on time, polite, neat, clean, and obviously took pride in their work. It is a pleasure to be on your reference list.
Thank you for your prompt & courteous service.
I want you to know that Cori went above and beyond. He not only provided quick service with a smile, but helped get a black snake out of my mother’s bathroom. I appreciated the excellent customer service and feel that is should be celebrated.
Thank You so much for your VERY prompt service! It is appreciated more than we can say!
Thank you very much for helping me. I was at your mercy, I will be your customer until I am in the nursing home.
Everyone I have encountered with this company is wonderful! Very professional, kind spirits, and helpful.
Josh was just wonderful, he did a great job!
Your installers were Great! The air balance in the house is so smooth and is very happy with the way the installation went.
The air balance in the house is perfect, very happy with the installers.
It was a great all around experience dealing with Venice Cooling.
Called and had service the same day, Josh was great! Very professional & went out of his way to make sure everything went right.
Wanted to let us know that they usually have Rich, but since he is gone they had Greg out for the first time today and think he is absolutely fabulous. He was wonderful and would love to have him back again.
Thank you for coming out so promptly, we will use you again.
Installers were amazing, efficient, clean & quiet!
Compliments to Venice Cooling & Heating for their technician Mark….
I had an under performing A/C system. Called in and got a very nice and professional person that made an appointment for me the next day. Mark was the technician that came out. He is very knowledgeable and acted very professionally. I taught in a Community College for years. My office was next to our HVAC instructor, so I have gained a lot of info over the years. I called my old friend (stil teaching HVAC) who is a licensed HVAC contractor and told him what Mark did and he said it sounded like an excellent job was performed. I woud high recommend Venice Cooling & Heating to anyone!
We’ve been using Venice Heating and Cooling for a number of years. We find them to be efficient, punctual, reliable and honest. We would not use anyone else. We recommend them highly.
Since we moved to Florida, we have been very pleased with the service provided by Venice Cooling & Heating. The service personnel are prompt, courteous and have the knowledge and experience we trust. Highly recommend them!
Thank you and all the work over the years the boys have done for me.
I wanted to let you know how pleased I was with your technician, Chris. You must have sent out your best tech because he was incredibly knowledgeable with my HVAC system and my choice of my new thermostat. I was so impressed how he found the problem so quickly. He was so familiar with both my HVAC setup and felt so much better about calling in the pros to do the job correctly. This is the second time I needed you guys and you have not let me down. Anytime someone is looking for a recommendation, I will definitely recommend they call you guys. Thanks so much.
Thank you so much for your promptness in addressing this issue for us! I spoke to my brother, Bod D. & he told me what a professional and great job you did. We appreciate it so much as we are in N.J and do rely on him for things like that. Again, many thanks!